Privacy Policy

24th May 2018

We respect your right to privacy. Visitors are advised that each time they visit our Website, two types of information may be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site. The second is information which is personal or particular to a specific visitor who knowingly chooses to provide that information.

The statistical and analytical information provides general and not individually specific information about the number of people who visit this Website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited.

Through this Website you may have an opportunity to send us information, such as through the "registration" pages or any other area where you may send e-mails, provide feedback, etc. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by this site for:

  • The purposes for which it was provided by you;
  • Verification purposes and statistical analysis
  • Marketing and administration purposes.

Collection and use of personal information

Personal information: information that is associated with your name or personal identity. Our Website does not collect any personal data about you on this Website, apart from information which you volunteer (for example, by emailing us, or purchasing from us). Any information which you provide is used by this site only in line with the purpose for which you provided it.

  • Name
  • Business/Company Name
  • Contact Information such as postal address,email addresses and telephone numbers

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

How do we use your data

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). We use your data to provide the best possible products and services to you. This includes:

  • Providing and managing your Account
  • Providing and managing your access to our site
  • Responding to communications from you
  • Supplying you with email newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by contacting us)

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights

Collection and use of non-personal information

Non-personal information: data collected for statistical purposes which is not associated with a specific identity. This site collects and analyses technical information in order to evaluate our Website. The type of technical information we log is confined to the following:

  • The pages visited on this Website.
  • The previous Website address from which the visitor reached us, including any search terms used

How and where do we store your data

We only keep your data for as long as we need to as described in the above sections, or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy. Our Data Retention Policy can be found below.

Data Retention Policy

Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our site.

Our uses SSL Certificates for Web encryption to help with security but it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.

Do we share your data

We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with:

Company Service Data Shared
Fastway Courier Name,Address,Email,Contact Number
UPS Courier Name,Address,Email,Contact Number
MailChimp Marketing Name,Email Address

Your right to withhold information and your right to withdraw information after you have given it

You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

You may withdraw your consent for us to use your personal data as set out in section in 5 at any time by contacting us using the details set out in the contacting us section, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

Cookies

Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services. By using our site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. We use third party Cookies on our site for advertising services and cart recovery systems. In addition, our site uses analytics services provided by Google AdWords and Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.

Summary of your rights under GDPR

the right to request access to, deletion of or correction of, your personal data held by us

  • the right to complain to a supervisory authority
  • be informed of what data processing is taking place
  • the right to restrict processing
  • the right to data portability
  • object to processing of your personal data
  • rights with respect to automated decision-making and profiling (see section 14 below)

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us using the details set out in Contacting us section

Contacting Us

If you have any questions about our site or this Privacy Policy, please contact us by email at sales@rivval.com. This is the only way we can have a written and structured instruction informing us of your queries and requests.

Changes to our privacy policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Data Retention Policy

This data retention policy sets out the obligations of RIVVAL Ltd (“us/we/our”) and the basis upon which we shall retain, review and destroy data held by us, or within our custody or control.This policy applies to our entire organisation including our officers, employees, agents and sub-contractors and sets out what the retention periods are and when any such data may be deleted.

It is necessary to retain and process certain information to enable our business to operate. We may store data in the following places:
our own servers;
any third-party servers;
email accounts;
desktops;
employee-owned devices (BYOD);
backup storage; and/or
our paper files.

This policy applies equally to paper, electronic media and any other method used to store personal data. The period of retention only commences when the record is closed.

We are bound by various obligations under the law in relation to this and therefore, to comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully in respect of their personal data under the General Data Protection Regulation (“the Regulation”).

The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets out the procedures that are to be followed when dealing with personal data and how we aim to comply with the Regulation in so far as it is possible. In summary, the Regulation states that all personal data shall be:

a) processed lawfully, fairly, and in a transparent manner in relation to the data subject;

b) collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;

d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay;

e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the Regulation in order to safeguard the rights and freedoms of the data subject;

f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

The Fourth and Fifth Data Protection Principles require that any data should not be kept longer than necessary for the purpose for which it is processed and when it is no longer required, it shall be deleted and that the data should be adequate, relevant and limited for the purpose in which it is processed.

With this in mind, this policy should be read in conjunction with our other policies which are relevant such as our data protection policy.

Security and Storage

All data and records are stored securely to avoid misuse or loss. We will take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.We will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor if there is agreement by them to comply with those procedures and policies, or if there are adequate measures in place.

We will maintain data security by protecting the confidentiality, integrity and availability of the personal data, defined as follows:

  • Confidentiality means that only people who are authorised to use the data can access it.
  • Integrity means that personal data should be accurate and suitable for the purpose for which it is processed.
  • Availability means that authorised users should be able to access the data if they need it for authorised purposes. Personal data should therefore be stored on the RIVVAL Ltd central computer system instead of individual PCs.


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